Delete your account

You can ask us to permanently delete your Inctra account at any time. There are two ways to do it — both are free and available to anyone with an account.

Option 1 — Delete it yourself

Sign in, open Settings, and under Manage account choose Delete account. This removes your login immediately and your financial data is erased along with it.

Option 2 — Ask us to delete it

Prefer we handle it? Send us a request from the email address on your account and we'll delete everything within 30 days.

Or email us directly at support@inctra.co.nz.

Deleting some of your data (without closing your account)

You don't have to delete your whole account to remove data. Signed in, you can delete any individual record directly in the app — a weekly entry, an asset, a loan or credit card, a goal, a habit, or a target — using the delete control on that item. If you'd rather we remove specific data for you, email support@inctra.co.nz describing what you'd like deleted and we'll action it within 30 days.

What gets deleted

Your account and all data you entered into Inctra — weekly income and expenses, net worth (assets, loans and credit cards), goals, habits and targets — are permanently removed from our active systems. This cannot be undone, so consider exporting your data first.

What we may keep

We retain only the minimal billing and transaction records our payment processor (Stripe) and New Zealand tax law require us to keep. These contain no personal financial tracking data. See our Privacy Policy for detail.